ACCESS

Access

The Model

The project described is supported by Grant Number 1C1CMS331351-01-00 from the Department of Health and Human Services, Centers for Medicare & Medicaid Services. The contents of this document are solely the responsibility of the authors and do not necessarily represent the official views of the U.S. Department of Health and Human Services or any of its agencies

Education and Outreach

To gain the trust of the of the New Mexico population in telehealth based medicine, we will employ a robust education and outreach program. ACCESS leadership will engage and educate providers, patients, and communities throughout New Mexico about neuro-emergencies, their prevention and treatment, and how telehealth works to provide better access to care when "time is brain." Because we have already implemented teleradiology in some hospitals, we know that facetime with physician and nursing staff works best, and we will incorporate these lessons learned into future community meetings and education.

We will contact ER directors at every hospital to arrange grand rounds for hospital staff and providers to inform them of ACCESS and gain their support. We will also hold town hall meetings for community residents to inform them of ACCESS and gain their feedback and support.

The goal of this intervention is for patients to spread the word in their communities about this program and tell their health care providers it exists. We are also planning to engage local social workers and multilingual community health liaisons to work with our THAs one-on-one at the community level. We hypothesize this outreach will result in better health for patients and promote telehealth-based medicine among their communities.